Faqs

Products

• Where can I find HOP products?

  Our products are available in our online store. We serve the whole country and Europe.

• How to wash HOP products?

  HOP products have specific washing instructions, which can always be found on the product pages.

  However, in general, for cleaning we recommend the use of neutral soap and a soft bristled brush. Make gentle movements always in the direction of the lines.

  Avoid long intervals between washes, as excessive accumulation of dirt makes the procedure difficult.

Exchanges and Returns

• I think my product has a manufacturing defect. Can I change?

  If you identify a manufacturing defect, contact HOP at geral@houseofpets.org and immediately stop using the product. We make a point of, once found defective in manufacturing, to exchange the product for a new one, guaranteeing the joy and safety of your animal.

• I made the purchase based on the suggestion of sizes you have on the site, and it was small (or large). Can I change?

  Of course you can! Just follow our exchange policy.

  However, it is worth stressing that before you buy, confirm your pet's measurements to make sure you have chosen the right size. The size we indicate for each breed is only a suggestion, and may vary for each animal.

Deliveries

• How much does it cost to send my purchase to my house?

  The cost is € 4.00 for UE

• How long does it take for you to submit my order?
• The delivery time has passed and I have not received my product yet.

  For this case, we have two options.

  First check in your mailbox if there is any correspondence from CTT requesting to make the survey at the CTT post indicated. If there is not, or if the time for lifting has exceeded. Please contact us at geral@houseofpets.org and we will solve this problem as soon as possible. One thing is certain, you and your pet have not been without the wonderful products of HOP.

Warranties

• How does the HOP guarantee work?

  Our guarantee assures the exchange of the product, at any time, in case of proof of manufacturing defect.

  The warranty does not apply, however, to cases of misuse, natural wear and tear, misuse, neglect, or any modification to the product that compromises its integrity.

  To request use of our guarantee, simply send an email to geral@houseofpets.org attaching 2 (two) photos and / or videos of the defect that motivated the request.

  The images will be evaluated by the analysis industry to verify the existence or not of the factors that support the issue of the guarantee.

  If it is not possible to establish a diagnosis (positive or negative) through the photos sent, we will ask you to send the product for analysis.

  Once the guarantee has been approved, we proceed to exchange the defective product for an identical product or, if it is unavailable in our inventories, for any other of equal value.

Events

• I would like to hold an event with House of Pets.

  If you would like to submit a release, or to learn more about HOP's participation in events, please contact geral@houseofpets.org. We will be happy to review the proposal and possibly start a partnership.

Commercial

• I want to sell House of Pets in my store. How do I do?

  Please contact us at geral@houseofpets.org. We will be happy to start a successful partnership with you.

• I want to be a distributor of the House of Pets brand.

  Please contact us at geral@houseofpets.org. We will be happy to start a successful partnership with you.